We aim to provide first class customer service but don't just hear it from us, hear what our customers have to say.
Delivered on time with helpful delivery driver. Door well wrapped to avoid damage Happy with quality of the door
Delivery was quick. Doors were exactly what i wanted and at a competitive price. Delivery was easy and packaged good. Just a lil frayed in corner but luckily escaped with no damage. Would highly recommend to be honest.
Fast delivery, product delivered as expected. Kept in good contact about delivery
Poor quality! Don’t buy door handles from this company. If you buy, wear cotton gloves in order not damage the paint. Black Matt paint peeling off after few months.
All delivered well. Door exactly what we wanted.
Great quality door and excellent service
Delivered on time, pleasant delivery man, well packed and what I expected
Quick delivery, very well made and the best price I could find online…
Fast delivery of excellent products at good prices
Doors look great. Will let you know once they been hung.
A1++++++++++++
It's a good door
Customer service This review was updated on 6 January 2025 Original review : Appalling customer service. Purchased fire doors which were mis-described and mis-represented by Door Giant resulting in financial loss. Have been trying for 2 months to resolve this with extensive chasing - being fobbed off. John Carter the Commercial Manager said (at end of October) he would resolve but now being ignored. Seriously unimpressed. Updated review: Door Giant has now apologised for the delay in providing a suitable response to the issue. They explained that it was a case of multiple people dealing with the issue and all assuming that someone else had already resolved this which wasn't the case. I'm pleased to confirm that the issue has now been satisfactorily resolved. In all the circumstances, the review rating has been changed from the original one star to 3 stars.
Doors arrived. They were the right size
Door delivered wrapped up well due to glass panels. The door was as described, we chose a pine door so we could trim it to size and it now fits perfectly
Good customer service, good price, worked well
Wrong door was ordered but charged £25 for cleaning a little dust of plaster off upon return. Nothing in the T&C’s stated this policy
Great pricing, communication and a super speedy delivery.
Delivery driver was very helpful Doors were of a good standard and delivery times - very good
Excellent quality Suffolk Oak doors. Bought 6 unfinished doors initially for our downstairs followed by 7 more finished doors for upstairs. My advice would be to buy them finished as the extra cost (about £22 per door) is well worth it as you need to wax coat the unfinished doors twice which takes an age to do. It also avoids the aroma whilst each coat is curing if you treat them once fitted. Have a couple more doors to buy to complete the refit but all in all a good company. One final point worthy of note if you dont have able bodied help to off load you need to contact Door Giant as both my deliveries were unassisted and these doors are heavy.
Great customer service via email - prompt and responsive. Would recommend.
I placed a large order. I waited over a month to receive it. In the meantime, I added something to the order. When I received the order, the wrong additional item was sent Consequently, I had to pay to return the wrong sent item. I was then told I’d have to pay delivery costs again to receive the correct item. No acknowledgment from Customer Service that they played a part in the mistake. Disappointing.
Great door. Sturdy. Quick delivery.
Excellent customer service, extremely quick at replying to emails will use again. Highly recommend
Absolutely perfect looks really good so happy came at the right time thank you so much
Door was delivered quickly, decent quality door, great price
Easy ordering , great selection of doors and really helpful staff .
