We aim to provide first class customer service but don't just hear it from us, hear what our customers have to say.
Rapid delivery of the product which exactly fitted the door
Doors arrived extremely well wrapped & perfect condition. Given delivery date well ahead Doors were very light though, hopefully will be right shade when oiled
Excellent service and product quality I definitely recommend .
Very lovely door and perfectly matched with our other doors. Swift delivery and no damage. Great price and good selection of products
Handles good value and seem fine as not fitted yet. However, feel price misleading as vat added to postage costs at checkout that are already too high in my opinion. £12 postage for two door handles is excessive and never had vat added to postage before. Door Giant misleading about postage by not showing full cost in delivery cost information. I emailed them to query this matter prior to order and no response to my email. I wonder if their zero response also indicates the quality of their customer service! Door Giant only give you a very short time period from delivery to inform them of a fault in the product.
We ordered our doors only to realise we needed to make a change on the order. Gave Door Giant a call and email and the order changed and updated immediately. Luckily it didn't affect delivery, so doors came on time . They arrived with no damage and have been hung and look lovely- very pleased - great doors at a super price !
Had a small problem with my order (nothing to do with door giant) but their excellent customer service sorted it out for me.
The girls in the office made life very easy and went out of there way to help , regards Dave
I ordered from them - they failed to deliver and refuse to pay me back (left it on my doorstep_). Now I have to charge back with my bank.
Received a pair of doors only for one to be twisted. Complained via email with photos 7 days ago only to be told that the collection was with their supplier and they would be in touch. In the mean time my customer has an opening with no doors or security. Still no sight of the new door or date to have it!!! Never dealing with this company again!!!!
I found the experience very slick. I ordered some of the wrong doors which were collected and replaced simultaneously enabling my project to be completed quickly. I would use them again.
Delivered very quick, and the door is even better than expected.
Love my doors. Easy to order and very reasonably priced. Delivery quick too. Would definitely recommend 👌
Product good, delivery excellent but pricey.
Easy ordering, products at a good price and speedy delivery.
Great products, excellent communication and help with an actual person. Swift and efficient delivery. Altogether good
Excellent product and great service. Thank you very much.
It was only a shed door, but I was so pleased with the look and quality of it when I received it. It needed trimming top and bottom for it to fit in the space but that all worked fine. Also the delivery came a day earlier than estimated which really helped me out, and with it arriving earlier than expected on the day, the driver dutifully waited till I got back to him telling him where to leave it, rather than taking it back or leaving it with a neighbour. He made sure it was as out of sight as it could be too. So overall, 5 stars.
Great product
Great service. Fast delivery. What more do you need!
Very good product. Well wrapped delivered on time. Couldn't ask for more have used this company more than once and will use them again
Doors ordered arrived in super quick time , and packaged really well , product exactly as description, perfect 👌🏻
Good back up servicè
Good quality door and (Soho). Has brought additional light into the hallway. Loving the charcoal colour, which is nearly black, Matt finish. Delivery driver was very nice.
The gallows brackets are a very good product, well finished and look great.
The door was the dimensions as described. The door arrived on the date I expected it. The delivery driver was very helpful in getting in into the house. The door was of the quality I hoped it would be.
Excellent quality doors completely change the look of my house
