We aim to provide first class customer service but don't just hear it from us, hear what our customers have to say.
order delivered before delivery day very good service
Part received was an exact replacement for the corroded original door knocker.
The delivery time was excellent and I am very pleased with the door.
I put items in my basket online but the bank verification failed. Door giant emailed a link to pay, which also failed at bank.... (some issue in the bank app as its happened with 2 suppliers in 2 days) Door giant staff have been superb. I paid by BACS in the end, with Door giants reference number in the payment detail, i informed them i was oaying by BACS so they knew to check account and email arrived promptly confirming payment received. Door giant made What was an annoying stress on behalf of the bank, super easy and I can only praise their staff. The last order came very quickly, hence I give a very well deserved full marks for a service well received. The locks were all found to be working well. Where with Previous supplier we had to return locks that didnt operate.
Door Giant accepted our order and payment with no problems. The items arrived as described. However, we found more suitable items after a recommendation from our joiner and so proceeded with a return, which we had to cover the cost of (not a problem). Door Giant have zero control over the return and refund process, they are at the mercy and timeframes of their 3rd party suppliers, of which they admitted to having no knowledge of how long this process takes. They continued to refuse the refund, even when presented with evidence that the return had been delivered. Only when I advised that they had breached their own refund policy (14 days), did they take action. A very poor and amateur business.
Excellent service and the door handles were brilliant. I would recommend your Company to anyone
I bought 3 doors, 1 was a different size to the pair, everything came as expected. The process of ordering and sizing was easy and quick. The delivery date and time was adhered to, excellent! Polite delivery chaps, put my delivery just where I wanted it. The doors are beautiful, we have a pair of doors which slide like barn doors, side to side and also going out of the same room we have a normal opening door. Couldn't ask for more, oak doors, I oiled them, they look so sophisticated. Thank you Doorgiant, we'll be back after decorating the next room!
Door Knob quality was excellent & great value and speed of delivery
Great product, managed to find a site that gave me cupboard door handles in the same size as proper door handles. Now all matched up and look really well.
ORDER DELIVERED ON DAY AND IN GOOD CODITION
Quality product and service.
Best price and great delivery.
The doors are of good quality online ordering was easy. Communication with company was straightforward and the delivery driver was polite.
Good range of products and finishes in stock. Reasonable prices but I felt that the delivery charge was on the high side
Excellent service, and very helpful. The doors look amazing. Great value.
Good service happy to buy from Door Giant in future
Handles in stock with all fittings supplied at good price. Delivered within 2 days of ordering which was earlier than stated.
Lovely door handles at a great price with super fast service. Thank you
Delivery fine. Overall product good and fitted well on the door, but the screw holes were a little small. Took longer to install than I'd have liked.
Ordered door handles in a large quantity. Very pleased with product and professional service.
All good thanks not fitted it as yet!
Had exactly what I needed, fast delivery of a little on the expensive side. Otherwise no complaints.
Ordered 14 doors on a Thursday night and they arrived the next Wednesday. Brilliant service. Ordered 22 Jan arrived 28 Jan
Arrived when expected, the courier was very helpful. Communication was good. The door I bought was as described. Happy with my purchase
Easy to order, delivery on time and very helpful driver
Good selection of sizes, good value and great delivery service
Door Giant were prompt with delivery via the courier they used. Their packaging was excellent, so wasn't expecting any damage to the door. However, there was some minor damage to the door, but this was clearly done in production, as was mainly hidden by the corner protectors. Can't complain too loudly as the doors were on the lower price side and were transported all the way from South Africa, where they were made.
