We aim to provide first class customer service but don't just hear it from us, hear what our customers have to say.
I bought 3 doors, 1 was a different size to the pair, everything came as expected. The process of ordering and sizing was easy and quick. The delivery date and time was adhered to, excellent! Polite delivery chaps, put my delivery just where I wanted it. The doors are beautiful, we have a pair of doors which slide like barn doors, side to side and also going out of the same room we have a normal opening door. Couldn't ask for more, oak doors, I oiled them, they look so sophisticated. Thank you Doorgiant, we'll be back after decorating the next room!
Door Knob quality was excellent & great value and speed of delivery
Great product, managed to find a site that gave me cupboard door handles in the same size as proper door handles. Now all matched up and look really well.
ORDER DELIVERED ON DAY AND IN GOOD CODITION
Quality product and service.
Best price and great delivery.
The doors are of good quality online ordering was easy. Communication with company was straightforward and the delivery driver was polite.
Good range of products and finishes in stock. Reasonable prices but I felt that the delivery charge was on the high side
Excellent service, and very helpful. The doors look amazing. Great value.
Good service happy to buy from Door Giant in future
Handles in stock with all fittings supplied at good price. Delivered within 2 days of ordering which was earlier than stated.
Lovely door handles at a great price with super fast service. Thank you
Delivery fine. Overall product good and fitted well on the door, but the screw holes were a little small. Took longer to install than I'd have liked.
Ordered door handles in a large quantity. Very pleased with product and professional service.
All good thanks not fitted it as yet!
Had exactly what I needed, fast delivery of a little on the expensive side. Otherwise no complaints.
Ordered 14 doors on a Thursday night and they arrived the next Wednesday. Brilliant service. Ordered 22 Jan arrived 28 Jan
Arrived when expected, the courier was very helpful. Communication was good. The door I bought was as described. Happy with my purchase
Easy to order, delivery on time and very helpful driver
Good selection of sizes, good value and great delivery service
Door Giant were prompt with delivery via the courier they used. Their packaging was excellent, so wasn't expecting any damage to the door. However, there was some minor damage to the door, but this was clearly done in production, as was mainly hidden by the corner protectors. Can't complain too loudly as the doors were on the lower price side and were transported all the way from South Africa, where they were made.
Great service 👏
I ordered a batch of ERA brass door knobs for a project on upstairs room doors. The door knobs arrived well packaged and in good time.
Really lovely handles and so easy to order
Great company to deal with, good prices and ease of delivery, highly recommended
I have been trying to contact this company to organise a return. It's states you have to contact them before attempting a return, but then they dont respond and your return time is running out. Makes me wonder if this is purposely done. I work in marketing and I've seen the companies who have good customer services and the ones that dont. The ones that do excell Into wealthy well known companies and the ones who dont put effort into customer services eventually parish. I for one will never buy from this company again! I will not give up on this return either , I know all the routes to go down and legal action to take where consumer rights are concerned.
Looking for large internal door knobs, phoned and spoke to sales and told them my requirements I was recommended a certain door knob. I ordered them. I had to wait longer because they were out of stock. When the arrived on the 16/12/25 they were not suitable they were external door knobs you could.not turn them. I phoned on the 16/12/25 spoke to them explained the problem and asked for a return note. The woman was not happy I wanted to return them she said I had to send them back to the manufacturer she would contact them and contact me later that day. I heard nothing so I phoned again spoke to Adam who had attitude. He said I had to wait to hear. I heard nothing. I e mailed them, still heard nothing phoned again spoke to Adam and stated that I should be returning the door knobs to Door Giant not Era as he stayed as my contract was with Door Giant they are the company I ordered them from. He said I had to wait for Era to contact them and they in return would inform me. On the 17/12/25 I heard nothing. On the 18/12/25 I phoned 12 times it kept going to answer phone I left messages for them to return my call, my husband rang it went to answer phone he left a message. I rang Era to see if they could arrange anything and told them Door Giant insisted I returned the items to them. They stated they are business 2 business and do not deal with the public direct. I should return them to door giant because that is who I purchased them from. Phoned another 4 times, still never got through. Today 20/12 I have phoned 16 times each time going to answer machine which stayed they will return your call the same day..........like hell they will. I still have 11 door knobs at a cost of £157.20. I am absolutely disgusted at Door Giant, I have still heard nothing no phone call, no e mail and to add insult to injury they were the people who recommended these items. I clearly stated they were for internal doors and as such they should take responsibility and arrange a courier to collect them and refund my money. I will be taking this further.
