We aim to provide first class customer service but don't just hear it from us, hear what our customers have to say.
You did what it said on the tin.
Good price, posted on time.
Really pleased with the door handles, good value for money. Ill be placing another order to replace all the walk in wardrobe door handles very soon Highly recommend them
Good quality product with very good customer service. Highly recommended.
Searched through google for barn doors for a project I have been working on for my bedroom. Door Giant was definitely the most cost effective and was exactly what I was looking for and ordered. I am so happy with the quality and results of these fitted. Would 2 million % use again!!
Quick delivery and good service re redelivery cos I was not in for the 1st one
Item came with missing parts , company looked into it and apologised, said it was listed wrong, and gave a full refund,
I ordered two pairs of replacement ERA door handles on a Monday and received them on Wednesday morning. In a pre-delivery email, I was advised to check the products for imperfections and report any issues immediately. One handle was faulty, so I contacted them right away. This is where the business falls down. They take no responsibility for the item I bought in good faith. The email I received back said they’d contact ERA and get back to me. Instead of generating a replacement order and arranging collection of the faulty item, it’s now over a week since I reported the issue and no replacement has been sent. ERA has apparently gone radio silent, leaving me stuck in limbo. They didn’t call me back after I spoke on the phone yesterday and haven’t replied to my fourth email about the situation earlier today. If this were a decent customer-focused business, they would have generated a new order on Wednesday and I would have had it last Friday at the latest. They could then have wasted their own time chasing ERA for a charge back and left me a happy customer. Things do go wrong, and I freely accept that. However, it’s how you deal with a customer during a stressful time that really shows empathy. This business falls flat in that respect.
Good quality door and a good price. Fast and very friendly delivery.
Superb service. Easy to use website and delivery was so fast. Very impressed.
My item arrived very quickly. Unfortunately items were missing so we had to provide our own . Also the instructions for fitting the item were also missing . I contacted them several times but received no reply.
Beautiful doors
⚠️ Extremely disappointed with this company. I have gone through every channel available to try and get my refund and have done absolutely everything they asked of me — and more. I paid the return fee directly to Atlantic as instructed, had the parcel signed for, and took photographic evidence of the return. The tracking shows the items were delivered back. Despite this, the company completely ignored my emails. I had to send four emails just to get a response. When they finally did respond, I was told that Atlantic were taking a while to process the refund. That was weeks ago, and I am still waiting. It has now been nearly a month. I have followed every instruction, provided evidence and done everything expected of me, yet I’m still out of pocket by over £300. I am genuinely at my wits’ end. This is not a small amount of money, and I should not have to repeatedly chase a company for money I am owed after returning the products exactly as instructed. I would strongly urge anyone considering ordering from this company to think carefully. I expected a straightforward return and refund, but instead I’ve been left chasing, emailing repeatedly and still have no refund. I will now be taking this further if my money is not returned.
Excellent after sale, I decided to cancel my order and they processed this before delivery.
nothing went wrong
Excellent product delivered as promised
The door has a defect in it and I am awaiting your response. You said 24 hours but I have not heard back . Please contact me 07465241899
Good product well protected and delivered to schedule
Good service. Prompt delivery
Excellent product and service
Bought an internal door from Door Giant for a client and I’m very impressed with the quality. The door arrived in excellent condition, well made and exactly as expected. It fitted nicely and my client was very happy with the finished result. I would definitely use Door Giant again for future projects.
The initial order progression was good, and the price for the door products purchased competitive (compared to other suppliers). However, the received package, while arriving in good time, was one item short. My subsequent emails were acknowledged promptly but I have yet to receive the missing item, or follow up message, a week or so later.
Great communication & service
Live the door . Good quality. Service was efficient and staff member who arranged my delivery went beyond and above to deliver the day I requested. Thank you
Good service, recommendable.
Two of our doors are a deeper colour oak and the one was lighter on our first order, the second order are lighter so far but still 2 to be fitted. The colour difference will always show up the difference as bought for bedroom doors and can all be seen at once when the doors are closed. Drivers were super helpful on both deliveries.
Just a great description fair price and super delivery many thanks. Geoff
