We aim to provide first class customer service but don't just hear it from us, hear what our customers have to say.

5 stars
First class service.
13th February 2025

I purchased 2 packs of MDF paneling and mouldings. I placed my order online then was contacted the next day with regards to the delivery. The paneling was delivered on time with communication from the driver,who unloaded it off the lorry. First class service.

Paul FISHER via Trustpilot
5 stars
very good haven't fitted it yet had to…
12th February 2025

very good haven't fitted it yet had to ad 25m both sides did not make the size I wanted

Allan Gibbs via Trustpilot
5 stars
Good price
06th February 2025

Good price, easy to use the search app to identify the product I required, prompt delivery

Gahame Craword via Trustpilot
5 stars
Very prompt delivery
05th February 2025

Very prompt delivery

David Bradbury via Trustpilot
Response from Natalie Bartlett on 05 Feb 2025 Thanks for the 5* review. Natalie B Door Giant Customer Support
5 stars
Ordered my doors they turned up on time…
05th February 2025

Ordered my doors they turned up on time and fitted. Worked a treat seeing as I’ve never heard of them before

Rodney Carolan via Trustpilot
Response from Natalie Bartlett on 05 Feb 2025 Thanks for your lovely review. Tell all your friends about us! We look forward to seeing you on our site again soon. Natalie B Door Giant Customer Support
5 stars
A very helpful customer service
05th February 2025

A very helpful customer service helped me find the right door for me. The price was great (even with delivery), which was within two days. Very well packed, it arived with no damage and was easy to fit. Plus, the glazing was covered in plastic, which made it easy to decorate without getting paint on the glass. Overall a superb service - Well done and many thanks

Mr Robin Strube via Trustpilot
Response from Natalie Bartlett on 05 Feb 2025 Thanks for your lovely review. We look forward to seeing you on our site again soon. Natalie B Door Giant Customer Support
1 stars
Not even received the door after…
05th February 2025

Not even received the door after waiting weeks and paying a huge delivery charge.

Garry Stephen via Trustpilot
Response from Natalie Bartlett on 05 Feb 2025 Really sorry to hear this - I'll look into this and come back to you. Natalie B Door Giant Customer Support
5 stars
Good service and quality of product
28th January 2025

Delivered on time with helpful delivery driver. Door well wrapped to avoid damage Happy with quality of the door

Mr Shepherd via Trustpilot
5 stars
Delivery was quick
23rd January 2025

Delivery was quick. Doors were exactly what i wanted and at a competitive price. Delivery was easy and packaged good. Just a lil frayed in corner but luckily escaped with no damage. Would highly recommend to be honest.

Naseem bashir via Trustpilot
5 stars
No frills, perfect service
19th January 2025

Fast delivery, product delivered as expected. Kept in good contact about delivery

Will Baker via Trustpilot
1 stars
Poor quality
14th January 2025

Poor quality! Don’t buy door handles from this company. If you buy, wear cotton gloves in order not damage the paint. Black Matt paint peeling off after few months.

Consumer via Trustpilot
Response from Paul Allsop on 14 Jan 2025 Hi We are really sorry your unhappy with the product you have purchased , we are unable to look into as we don't have an information relating to your order . Please send us your name and order number and we will look into ASAP Kind Regards Paul The Doorgiant Team
5 stars
All delivered well
25th December 2024

All delivered well. Door exactly what we wanted.

Susanne via Trustpilot
5 stars
Great quality door and excellent service
25th December 2024

Great quality door and excellent service

Bj via Trustpilot
5 stars
Delivered on time
20th December 2024

Delivered on time, pleasant delivery man, well packed and what I expected

Gerry Wooldridge via Trustpilot
5 stars
Quality Gates at a decent price
20th December 2024

Quick delivery, very well made and the best price I could find online…

Jason via Trustpilot
5 stars
Fast delivery of excellent products
19th December 2024

Fast delivery of excellent products at good prices

Martin Carter via Trustpilot
Response from Paul Allsop on 19 Dec 2024 Thanks for taking the time to leave a 5* star review. Natalie B Door Giant Customer Support
5 stars
Doors look great
15th December 2024

Doors look great. Will let you know once they been hung.

Patricia via Trustpilot
5 stars
Excellence
07th December 2024

A1++++++++++++

Neil Higson via Trustpilot
5 stars
It's a good door
06th December 2024

It's a good door

Paul Selvey via Trustpilot
3 stars
Customer service
04th December 2024

Customer service This review was updated on 6 January 2025 Original review : Appalling customer service. Purchased fire doors which were mis-described and mis-represented by Door Giant resulting in financial loss. Have been trying for 2 months to resolve this with extensive chasing - being fobbed off. John Carter the Commercial Manager said (at end of October) he would resolve but now being ignored. Seriously unimpressed. Updated review: Door Giant has now apologised for the delay in providing a suitable response to the issue. They explained that it was a case of multiple people dealing with the issue and all assuming that someone else had already resolved this which wasn't the case. I'm pleased to confirm that the issue has now been satisfactorily resolved. In all the circumstances, the review rating has been changed from the original one star to 3 stars.

A Cotterell via Trustpilot
Response from Paul Allsop on 10 Dec 2024 Hi Thank you for taking the time to leave a review we are really sorry your experience has not been as expected I want to investigate but need more information if you can email your order number to sales@doorgiant.com ASAP I will look into this for you straight away Kind Regards Paul Allsop E-Commerce Operations
4 stars
Doors arrived
02nd December 2024

Doors arrived. They were the right size

Daniel via Trustpilot
5 stars
Door delivered wrapped up well due to…
30th November 2024

Door delivered wrapped up well due to glass panels. The door was as described, we chose a pine door so we could trim it to size and it now fits perfectly

Alison via Trustpilot
5 stars
Good customer service
21st November 2024

Good customer service, good price, worked well

David Edgerley via Trustpilot
1 stars
Wrong door was ordered but charged £25…
20th November 2024

Wrong door was ordered but charged £25 for cleaning a little dust of plaster off upon return. Nothing in the T&C’s stated this policy

Hassan via Trustpilot
5 stars
Highly recommend
20th November 2024

Great pricing, communication and a super speedy delivery.

55miths via Trustpilot
4 stars
Delivery driver was very helpful
20th November 2024

Delivery driver was very helpful Doors were of a good standard and delivery times - very good

Mr Heckels via Trustpilot
5 stars
Excellent quality Suffolk Oak doors
20th November 2024

Excellent quality Suffolk Oak doors. Bought 6 unfinished doors initially for our downstairs followed by 7 more finished doors for upstairs. My advice would be to buy them finished as the extra cost (about £22 per door) is well worth it as you need to wax coat the unfinished doors twice which takes an age to do. It also avoids the aroma whilst each coat is curing if you treat them once fitted. Have a couple more doors to buy to complete the refit but all in all a good company. One final point worthy of note if you dont have able bodied help to off load you need to contact Door Giant as both my deliveries were unassisted and these doors are heavy.

M18NTT via Trustpilot
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