We strongly recommend you take photographs of the goods and packaging before returning, as this may be required for courier claims.
Your 14-Day Right to Change Your Mind (Consumer Contracts Regulations 2013)
You have the legal right to cancel your order within 14 days of receiving it (or the final part of a split delivery).
You must notify us by phone or email first.
Goods must be returned within 14 days of ending the contract.
Items must be unused, in original packaging, and handled only as necessary to inspect them.
Refund of Goods & Delivery
We will refund the price paid for the goods.
Delivery charges will also be refunded, but only at the basic/standard delivery rate. If you chose an enhanced option (e.g. next-day delivery), the extra cost is not refundable.
If goods have been handled more than necessary to check their nature, characteristics or function, we may make a reasonable deduction from your refund.
Refunds will be issued within 14 days of the supplier receiving the returned goods, or of you providing proof that the goods have been sent back — whichever is sooner.
Returns Between Day 15 and Day 30 (Restocking Fee)
Our returns policy lasts 30 days from purchase.
Returns made after the 14-day legal period but within 30 days may be subject to a restocking fee to cover handling, inspection, and repackaging.
Re-stock fees can vary and need to be agreed before the return can be processed.
Restocking fees do not apply to faulty or damaged goods.
Any agreed restocking fee will be deducted from your refund.
After 30 days, refunds and exchanges are not available (except for faulty goods).
Condition of Returned Goods
Items must be unused, in resaleable condition, and in original packaging.
Installed items cannot be refunded or exchanged unless faulty.
Proof of purchase is required.
Faulty or Damaged Products
Any transit damage must be noted on the delivery driver’s paperwork and reported to us within 48 hours.
Faults not visible on delivery must also be reported within 48 hours.
Where an item is faulty, we will offer a repair, exchange, or refund in line with your consumer rights.
Shipping & Return Costs
You are responsible for paying return shipping. These costs are non-refundable.
If we arrange collection on your behalf, we will charge you the direct cost.
Non-Returnable Items
Made-to-order or custom-made items.
Bagged, powder, and plaster products.
Sale items.
Refund Process
Once your return is received and inspected, we’ll notify you of approval or rejection.
Approved refunds will be credited back to your original payment method within standard processing times.
If a refund has not appeared, check with your bank or card issuer before contacting us.
