Apex Classic Duo Pitch Door Canopy Kit (With Pointed Finial)

What you need to know

Delivery charges

• The delivery charge will be shown in the checkout. 
• If the delivery is missed for any reason, you will be billed again for the re-delivery. See below: failed deliveries.

Delivery access

• Apex Canopies door canopies are delivered on pallets.
• Our sales office will need to be made aware of any delivery restrictions, such as narrow lanes, overhanging trees etc. that may cause restrictions.
• Apex Canopies Gallows Brackets are delivered by courier. If you require for goods to be left in safe place, you must do so at time of ordering.  

Date and time of delivery

• We will advise a delivery date to you by email, and your order will be delivered directly to you from Apex Canopies.
• Delivery will arrive between 8.30am–5pm if you can’t be there to accept the delivery, it’s important to leave a note for the driver with instructions where to leave the pallet or the delivery will fail. 
• We cannot specify a delivery time.

Failed deliveries are chargeable

• You must be present to accept the delivery.
• If you cannot be present, it’s important to leave a note for the driver with instructions where to leave the pallet or the delivery will fail. 
• If you have a gravel drive it will not be possible to leave the goods without someone being in attendance

Damages & missing items

• All damaged or missing items should be reported to the driver and signed for as damaged or missing, wherever possible.
• Contact Door Giant within 24 hours with all details so we can help you. If you wait too long, we may be unable to help.
• Any damages must be photographed as delivered and submitted along with your claim by email to sales@doorgiant.com.
• We will not accept any claims that have photos of good not on the pallet as delivered as we cannot prove to the transported that the damage was caused during transit.

Do not install purchased items if you have a query with the product (e.g. if you need to query damage that occurred during transit).

• If an item is installed it will not be refunded or replaced. 

Delivery

For delivery to mainland UK.

How much does delivery cost?

Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 451660 or email sales@doorgiant.com and we will advise on the status of your order. While we make every effort to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer’s delivery schedules.

Do you offer free delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact our sales team who will be able to confirm if this is possible.

Do you deliver on weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact our sales team on 01858 451660 during office hours who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Channel Islands/The Scottish Highlands/Isle of Wight?

Some suppliers/couriers will deliver to these areas but not all, please contact our sales team on 01858 451660 or email sales@doorgiant.com during office hours for confirmation. If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.

Do you deliver to Republic of Ireland, Europe and Rest of World? 

No, unfortunately we nor our suppliers can deliver outside of Great Britain (and Northern Ireland in some instances).

What should I do when my order arrives?

Please check your order as soon as it arrives to ensure it is as requested, and to check for any damage or items missing. All damages/items missing should be reported to the driver and signed for as damaged/and or missing. Please contact Door Giant within 24-48 hours with full details to enable us to inform the supplier. 

Orders signed for “unchecked” will be deemed to have been received in good condition with no guarantee of replacement or refund. As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.

Do additional charges apply if I am not in to receive the order?

All delivery charges are based on the customer being able to accept the goods, please make sure you are at the delivery address to avoid any additional charges chargeable by the manufacturer, distributor or courier responsible for re-delivery.

What happens if we have a failed delivery? 

Door Giant will always update you if a delivery date changes. Should the delivery fail because there is no one available to accept the order please note a re-stock and failed delivery charge may apply. Please contact Door Giant to discuss re-delivery and charges that apply. Please note these are set by the supplier and not Door Giant therefore will be passed on to you the customer.

What if my delivery doesn't turn up on time?

Due to current issues across the UK logistics and courier network, some deliveries can take longer than normal which is, unfortunately, impacting customers across the UK.

We always aim to deliver on the delivery date we provide and ship goods within the lead times advertised at the time of purchase on our website. These are subject to change due to availability. We cannot accept responsibility for any delays that are outside of our control, provided we deliver the goods within a reasonable period. If we can’t deliver your items within this reasonable period, you have the right to cancel your order for a full refund, including any delivery charges. Some exemptions apply to bespoke or made to order goods.

We cannot accept liability for any personal damages resulting from delays of the goods, including compensation for lost work and exceptional hire charges in relation to delays. We strongly advise all customers to not schedule or start work before they are in receipt of the goods due to the current logistics issues.

Is customer tracking available?

Some of our manufacturers, distributors, couriers can offer this service. Please ask Door Giant for more information on whether this is available against the goods ordered.

If I order multiple items will I receive just 1 delivery?

If your order consists of more than 1 item you may receive more than one delivery, depending on stock availability some orders may be split to enable you to avoid delaying the start of your project. We will keep you updated on your order or you can contact Door Giant directly via phone or email.

I live on a narrow street with limited access with over hanging trees, will this affect my delivery?

Please confirm any delivery restrictions at the time of order, we will need to ensure any restrictions/extra delivery requirements can be addressed prior to processing.

I have a large order being delivered to kerbside only, do I need to make any additional arrangements to move the goods?

Yes you do, this type of delivery means your goods will be dropped at the kerb therefore you need to make arrangements to move the goods onto your property where is safe to store.

Can I collect from you?

No, not currently. However you may be able to arrange collection from one of our manufacturers/distributors. If you would like to discuss please contact Door Giant on 01858 451660 or sales@doorgiant.com.